Order Terms & Conditions
These Terms and Conditions govern your rental or purchase of products from Friar Tux, a California corporation ("we" or "us"), and you the customer, ("you" or "your"). By placing an order with us, whether for rental or purchase, you are agreeing to these Terms and Conditions. Before clicking the "I accept" button during order checkout, please read them carefully.
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Rental Terms & Conditions
RENTING YOUR ORDER ONLINE
You can rent an item personally or as part of an event. If you are renting as part of an event, the event creator will pre-select all items to be rented and you will receive an e-mail invitation to place your order. To complete your order, you must provide your measurement information and any other information, such as shipping address and payment information, as requested by Friar Tux.
Rental merchandise typically arrives to your shipping address 14 business days before your event date, although the exact date will vary based on seasonality, product availability, and other factors like carrier delays.
If you elect to pick up your rental garments at a Friar Tux location, the order will typically be available 3-5 days before your event. The expected available date will be provided to you by email shortly after checkout once our team has reviewed your order.
The rental fee for all products, plus any shipping costs or tax, will be detailed during the checkout process. The total amount due for your order must be paid in full at the time of checkout. By submitting your payment information, you authorize us to charge your payment card for the full amount due.
CHANGING YOUR RENTAL ORDER
Changes to your rental order can be made up until 21 days prior to your event or until the order has shipped, whichever comes first. Changes to orders made after shipping will be accommodated if items are available and will be subject to extra shipping charges. Please contact our customer care center at 877-320-0050 for assistance with order changes.
CANCELLING YOUR RENTAL ORDER
You may cancel your order at any time prior to your event date, however, the refund amount you are owed will vary based on several factors:
If fitted in-store: you will receive a full refund less $40, provided the order has not shipped (see below if your order has shipped).
If ordered online: you will receive a full refund if the order has not started production (typically around 21-28 days before your event), and a full refund less $40 if we have already begun producing the order.
If your order has already shipped: you will receive a full refund less a $60 shipping and handling fee if you contact us within 48 hours of receiving your order, the garments are returned unused, and are returned via UPS within 72 hours of you receiving your order.
In the event the rental garments on your order do not total to $40 or $60 as dictated above, a 100% cancelation feel will be incurred instead where a $40 or $60 fee would otherwise be applicable.
RECEIVING YOUR RENTAL ORDER
Your rental order will arrive at the designated shipping address approximately 14 days prior to your event. Please try on all items to ensure proper fit and report any issues within 48 hours of delivery. Requests for replacement items made after 48 hours may result in rush shipping fees at your expense.
For fit issues related to coat, pants, vest, and shirt, we can send a replacement item in a different size or with a length or width change of at least 1" longer or shorter. For shoes, replacement items can be sent for customers needing a full-size difference (half sizes not included). For fit issues related to coat sleeve length or pant length, we can authorize a reimbursement of up to $15 at a local tailor. The tailor will need to do a temporary hem adjustment only and may not make any permanent alterations to the garments which would be subject to replacement costs of the garments. A receipt is needed in order to credit you for tailoring costs. All items can be returned together after the event using the provided shipping label and bag or returned to a store location.
Please note that replacement items will be sent via a shipping service and speed of our choosing unless other arrangements have been made. Typically, we ship replacements via normal ground service.
In the event of shipping delays, we will work with the shipper to get your order to you as quickly as possibly but are not responsible for delays caused by weather, mechanical error, inaccurate shipping information, carrier drop-off policies or other reasons out of our control.
Customers inside markets where Friar Tux has storefronts may elect to pick up their rental garments at a store of their choice. Replacement garments may also be sent to a store for pick up if that is more convenient.
Once garments are picked up at a store or marked as delivered by our carrier, Friar Tux no longer maintains responsibility for the items. If shipping, it is your responsibility to provide us with an address at which you can safely receive packages. If you require a replacement package for your complete order due to lost or stolen package, you will be responsible for the replacement cost of the garments and the shipping cost of the new replacement package.
RETURNING YOUR RENTAL ORDER
Your order must be shipped back from within the continental US via UPS or returned to a store location within 48 hours after your event. For each day after this 48-hour period a $10 per day extended rental fee will be applied. Items not returned within 7 days after the event date will be charged complete replacement value of all items. If your order was shipped to you, a return shipping kit is included with your order that covers a return via UPS in the contiguous United States. Checking this package into the UPS return system within the 48-hour period constitutes an on-time return. If you return your order from outside the continental US, your credit card will be charged for the additional shipping cost incurred.
Upon receipt of the return to our Service Center or store location, all items will be scanned and inspected for damage or stains. Missing and excessively damaged items will be billed at replacement cost. Please remove all personal items from your rented garments prior to return. Friar Tux assumes no responsibility for personal items left in garments.
MISCELLANOUS FEES
In addition to rental fees, sales tax, and shipping charges, the following fees may be applied to your order as detailed below. In the event you incur any of these additional fees, your payment card or account will be charged without further notice.
- Extended rental fee: $10 per day, starting 3 days after your event date
- Rush shipping: exact UPS cost. Depending on shipping speed and special circumstances (e.g. Saturday delivery), this cost may range from $50-250
- Replacement cost for missing or damaged items:
- Coat $250
- Pants $100
- Vest $70
- Shoes $50
- Shirt $49.95
- Tie $25
- Pocket Square $10.95
DISPUTED DAMAGE AND/OR REPLACEMENT CLAIMS
If you dispute the charges assessed for late return, failure to return, or damage return, you must provide a written dispute letter within 10 days setting forth the specific reasons why you should not be charged and provide any visual or documentary evidence to support your dispute. Thereafter the Dispute Letter will be reviewed and a reply provided within 15 days of receipt. Any refund, if warranted, will be credited to the purchase card used to secure the account.
DISPUTES AND CLAIMS
All disputes and claims shall be resolved under California Law and The Superior Court for the State of California, County of Orange shall have exclusive jurisdiction to resolve such claims.
LIMIT OF LIABILITY
In no event shall Friar Tux, a California corporation, nor their officers, agents, or employees be liable for consequential or punitive damages. All claims shall be limited to the total value paid for the rental order.
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Purchasing Terms & Conditions
PURCHASING GARMENTS
You may purchase items personally or as part of an event. If you are purchasing as part of an event, the event creator will pre-select all items to be purchased. To complete your order, you must provide your measurement information and any other required information, such as shipping address and payment information, as requested by Friar Tux.
Unless otherwise specified on the product detail page, most purchased merchandise will typically ship within 2-3 business days and will be shipped ground from our west coast facility. Select items may ship from an alternate warehouse and may take up to 14 days to be delivered. Longer ship timelines will typically be noted on the product detail page and during checkout. At this time, all items purchased through our website will ship to your designated shipping address even if you select in-store pickup for rental merchandise on the same order.
The price for all purchased products, plus any shipping costs or tax, will be detailed during the checkout process. The total amount due for your order must be paid in full at the time of checkout. By submitting your payment information, you authorize us to charge your payment card for the full amount due.
Once garments are picked up at a store or marked as delivered by our carrier, Friar Tux no longer maintains responsibility for the items. If shipping, it is your responsibility to provide us with an address at which you can safely receive packages. If you require a replacement package for your complete order due to lost or stolen package, you will be responsible for the replacement cost of the garments and the cost of standard shipping for the new replacement order and return shipping, if applicable.
CHANGING OR CANCELLING YOUR ORDER
You may cancel or change your purchased items at any time before they are shipped. You are responsible for any increase in price that results from changes made in the products ordered. Cancellations or changes may not be made after the order has shipped. If an exchange is needed for a different size or style, the replacement items will be shipped within 72 hours after the original items are received and approved by Friar Tux.
In select cases, and upon customer request, exchange items may be purchased and shipped before the original item(s) are returned. Once the original items are received and confirmed to meet our return policy, a refund will be issued accordingly.
If you wish to return a purchased item, please refer to the returns section below.
RETURNS
You may return purchased garments within 30 days of receipt for a full refund, as long as the item(s) are unused, unwashed, and in original condition/packaging with tags. Any returns outside of this period are at our discretion and may be subject to a restocking fee or other charges. If returned item(s) do not meet the criteria outlined above, the cost of return shipping will be charged to the card on file and the item(s) will be sent back to the customer.
You may return items to any Friar Tux location or can contact our Customer Care Center for help returning an item to our shipping warehouse.
DISPUTES AND CLAIMS
All disputes and claims shall be resolved under California Law, and the Superior Court for the State of California, County of Orange shall have exclusive jurisdiction to resolve such claims.
LIMIT OF LIABILITY
In no event shall Friar Tux, a California corporation, nor their officers, agents, or employees be liable for consequential or punitive damages. All claims shall be limited to the total value paid for the rental or purchase order.